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Please carefully review your order and personal information before submitting. If you notice any errors, contact us immediately. In most cases, we are unable to modify orders once placed, but if your order has not yet shipped, we can cancel it so you can place a new one.
Once the order has been shipped, we are unable to make any changes.
Once the order has been shipped, we are unable to make any changes.
LIFEPLUS is a proudly Canadian company, known officially as Lifeplus Natural Health. We're based in beautiful British Columbia and operated by Lifeplus Health Inc.. As a member of the Canadian Health Food Association (CHFA), we're committed to bringing you high-quality natural health products you can trust.
You can shop with us anytime at lifepluscanada.com, or come say hi at our retail store in Richmond, BC:
#1825 - 4720 McClelland Rd, Richmond, BC
You can shop with us anytime at lifepluscanada.com, or come say hi at our retail store in Richmond, BC:
#1825 - 4720 McClelland Rd, Richmond, BC
Yes, for the vast majority of products, the prices on our website are the same as in our physical store, this includes items that are on promotion.
If there are any exceptions where prices differ due to special reasons, we’ll clearly note that on the website so you’ll always know what to expect.
If there are any exceptions where prices differ due to special reasons, we’ll clearly note that on the website so you’ll always know what to expect.
If you change your mind, we can arrange a refund or exchange for products that meet our return policy. For in-store purchases, you may return items within 7 days of purchase.
For online orders, please contact us at info@lifepluscanada.com within 7 days of receiving your package and include your order number. If your request meets the return requirements, we will provide you with a return shipping label. Please follow the instructions in the email to pack the items and drop them off at the designated courier location.
Please note: Products marked on the website as “⚠️Due to the nature of this item, we cannot accept any returns.” are not eligible for return or exchange. Opened items are also not eligible for return or exchange.
For online orders, please contact us at info@lifepluscanada.com within 7 days of receiving your package and include your order number. If your request meets the return requirements, we will provide you with a return shipping label. Please follow the instructions in the email to pack the items and drop them off at the designated courier location.
Please note: Products marked on the website as “⚠️Due to the nature of this item, we cannot accept any returns.” are not eligible for return or exchange. Opened items are also not eligible for return or exchange.
To start earning and using reward points, simply register an account on lifepluscanada.com. Once logged in, you can track your points balance and enjoy member-exclusive rewards.
Your membership tier is automatically assigned based on your total spending, and determines how many points you earn per dollar spent:
— Valued Customer (Total spending < $300 CAD), Earn 20 points per $1 CAD spent
— VIP Customer (Total spending ≥ $300 CAD), Earn 50 points per $1 CAD spent
— Loyalty Customer (Total spending ≥ $2000 CAD), Earn 80 points per $1 CAD spent
💡 Note: Orders that qualify for free shipping do not earn points. Points are calculated based on the pre-tax amount, excluding any discounts or promo codes.
Your membership tier is automatically assigned based on your total spending, and determines how many points you earn per dollar spent:
— Valued Customer (Total spending < $300 CAD), Earn 20 points per $1 CAD spent
— VIP Customer (Total spending ≥ $300 CAD), Earn 50 points per $1 CAD spent
— Loyalty Customer (Total spending ≥ $2000 CAD), Earn 80 points per $1 CAD spent
💡 Note: Orders that qualify for free shipping do not earn points. Points are calculated based on the pre-tax amount, excluding any discounts or promo codes.
Shipping costs vary depending on your location, package weight, and delivery method. Here are the basic rules:
— Greater Vancouver Area: Free shipping for orders over $69 CAD (before tax)
— Other regions in Canada: Free shipping for orders over $99 CAD (before tax)
— International orders: No free shipping option currently; shipping costs are calculated automatically at checkout
Our system will show you the exact shipping cost based on your address and order contents before you finalize your purchase.
For more details, please visit: https://lifepluscanada.com/en/shipping_and_return
— Greater Vancouver Area: Free shipping for orders over $69 CAD (before tax)
— Other regions in Canada: Free shipping for orders over $99 CAD (before tax)
— International orders: No free shipping option currently; shipping costs are calculated automatically at checkout
Our system will show you the exact shipping cost based on your address and order contents before you finalize your purchase.
For more details, please visit: https://lifepluscanada.com/en/shipping_and_return
Sorry, not all products listed on our website are available in-store. Due to limited retail space, some items are only available online.
For products that are in stock at our retail location, you'll see a clear label on the product page that says "In stock at the following location". If a product is temporarily unavailable at the store, we’ll mark it as "Not available in stores".
That said, you're always welcome to order online and choose the "Free In-store Pickup" option at checkout—it’s a convenient way to skip shipping fees!
For products that are in stock at our retail location, you'll see a clear label on the product page that says "In stock at the following location". If a product is temporarily unavailable at the store, we’ll mark it as "Not available in stores".
That said, you're always welcome to order online and choose the "Free In-store Pickup" option at checkout—it’s a convenient way to skip shipping fees!
Using your reward points is easy! Whether you're shopping in-store or online, your points can be applied smoothly:
In-Store Use: Just let our staff know that you'd like to use your reward points. They’ll help you apply them at checkout at a rate of 1000 points = $1 CAD, with no restrictions or minimum purchase required.
Online Use: Make sure you're logged in to your account before checking out. On the checkout page, you’ll see an option at the bottom to apply your points—simply select the amount you’d like to use, and the discount will be applied automatically.
💡 Whether shopping online or in-store, there are no complicated rules or limitations. Points can even be used alongside most promotions.
In-Store Use: Just let our staff know that you'd like to use your reward points. They’ll help you apply them at checkout at a rate of 1000 points = $1 CAD, with no restrictions or minimum purchase required.
Online Use: Make sure you're logged in to your account before checking out. On the checkout page, you’ll see an option at the bottom to apply your points—simply select the amount you’d like to use, and the discount will be applied automatically.
💡 Whether shopping online or in-store, there are no complicated rules or limitations. Points can even be used alongside most promotions.
Customs regulations vary widely by country and are subject to change. We recommend that you check with your local customs office before placing an order.
In most cases, the recipient is responsible for any customs duties, import taxes, or handling fees that may be charged upon delivery.
If you are shipping to Mainland China, please choose the “China Economy Express” shipping option at checkout. For orders shipped via this method, we will cover any customs duties or taxes, so you won’t need to pay extra.
In most cases, the recipient is responsible for any customs duties, import taxes, or handling fees that may be charged upon delivery.
If you are shipping to Mainland China, please choose the “China Economy Express” shipping option at checkout. For orders shipped via this method, we will cover any customs duties or taxes, so you won’t need to pay extra.
Not at all! Store pickup orders are always shipped to our store for free — there’s no shipping charge, no matter what you order.
LIFEPLUS was founded at the end of 2017 and officially began operations in 2018.
Since then, we have been dedicated to providing our customers with high-quality health foods and professional grade Natural Health Products.
We firmly believe that professional products deliver great results.
Since then, we have been dedicated to providing our customers with high-quality health foods and professional grade Natural Health Products.
We firmly believe that professional products deliver great results.
We’re sorry, but at this time, all international orders are non-returnable and non-exchangeable.
At this time, reward points do not expire, so you’re free to use them whenever it’s convenient for you.
However, please note that Lifeplus Health Inc. reserves the right to modify the points program or redemption rate at any time without prior notice. Any updates will be clearly posted on our website.
However, please note that Lifeplus Health Inc. reserves the right to modify the points program or redemption rate at any time without prior notice. Any updates will be clearly posted on our website.
The time it takes for a store pickup order to be ready can vary depending on the product. We display an "Estimate Ready Time" on each product page to give you a general idea.
Most orders are ready within one business day, though holidays and high order volumes may cause slight delays.
So please don’t head to the store right after receiving your order confirmation email.
Once your order is ready, we’ll send you another email with the subject line:
“📦Your Lifepluscanada.com order is ready for pickup!”
After receiving that email, feel free to come by and pick up your order anytime during business hours.
Most orders are ready within one business day, though holidays and high order volumes may cause slight delays.
So please don’t head to the store right after receiving your order confirmation email.
Once your order is ready, we’ll send you another email with the subject line:
“📦Your Lifepluscanada.com order is ready for pickup!”
After receiving that email, feel free to come by and pick up your order anytime during business hours.
Yes, this can happen in some cases.
The estimated pickup time shown on our website is based on the assumption that the store has at least one unit in stock. So if you’re ordering just one item, and it’s available in-store, you’ll likely be able to pick it up the same day.
However, if you order multiple units and the store doesn’t have enough (e.g., you order 5, but the store only has 3), we’ll need extra time to transfer stock from our warehouse.
Thanks for your understanding—we’ll let you know as soon as your order is ready for pickup!
The estimated pickup time shown on our website is based on the assumption that the store has at least one unit in stock. So if you’re ordering just one item, and it’s available in-store, you’ll likely be able to pick it up the same day.
However, if you order multiple units and the store doesn’t have enough (e.g., you order 5, but the store only has 3), we’ll need extra time to transfer stock from our warehouse.
Thanks for your understanding—we’ll let you know as soon as your order is ready for pickup!
Please bring the email with the subject line: “📦Your Lifepluscanada.com order is ready for pickup!”
When you arrive at our store, show our staff the QR code and pickup code included in the email. Our team will scan and verify your order for you.
If someone else is picking up the order on your behalf, simply forward them the QR code and pickup code from the email.
Before leaving, please double-check that the items match your order. If you notice any issues, let our staff know right away—we’re happy to help!
When you arrive at our store, show our staff the QR code and pickup code included in the email. Our team will scan and verify your order for you.
If someone else is picking up the order on your behalf, simply forward them the QR code and pickup code from the email.
Before leaving, please double-check that the items match your order. If you notice any issues, let our staff know right away—we’re happy to help!
We’re sorry, but reward points from different accounts cannot be combined at this time.
To maintain fairness and security, points are tied to individual accounts and cannot be transferred or merged.
If you think you may have created multiple accounts by mistake, feel free to reach out to us at info@lifepluscanada.com, and we’ll be happy to help.
To maintain fairness and security, points are tied to individual accounts and cannot be transferred or merged.
If you think you may have created multiple accounts by mistake, feel free to reach out to us at info@lifepluscanada.com, and we’ll be happy to help.
We don’t have additional locations at the moment. LIFEPLUS currently has one retail store located in Richmond, BC.
But no worries—we offer shipping services! Most of our products can be shipped across Canada, the United States, as well as to China, Hong Kong, and Taiwan, so you can shop with ease from wherever you are.
But no worries—we offer shipping services! Most of our products can be shipped across Canada, the United States, as well as to China, Hong Kong, and Taiwan, so you can shop with ease from wherever you are.
The following items are final sale and cannot be returned or exchanged:
— Short-dated or clearance items
— OTC (over-the-counter) medications
— Personal protective products (e.g., masks, sanitizers)
— Temperature-sensitive products (e.g., probiotics, digestive enzymes)
For health and safety reasons, we also cannot accept returns or exchanges on any items that have been opened.
We reserve the right to update this list at any time. Please refer to the most recent information on our website.
— Short-dated or clearance items
— OTC (over-the-counter) medications
— Personal protective products (e.g., masks, sanitizers)
— Temperature-sensitive products (e.g., probiotics, digestive enzymes)
For health and safety reasons, we also cannot accept returns or exchanges on any items that have been opened.
We reserve the right to update this list at any time. Please refer to the most recent information on our website.
Delivery time depends on your shipping address:
— Greater Vancouver Area: Usually delivered within 1–2 business days after shipment
— Other regions in Canada: Typically 2–7 business days
— United States: Around 5–10 business days
— Mainland China: Usually takes 2–3 weeks, depending on international logistics and customs clearance
— Remote areas, holidays, or customs inspections may cause additional delays
Once your order ships, we’ll send you a Shipping Confirmation Email with your tracking number and link, so you can follow your package every step of the way.
— Greater Vancouver Area: Usually delivered within 1–2 business days after shipment
— Other regions in Canada: Typically 2–7 business days
— United States: Around 5–10 business days
— Mainland China: Usually takes 2–3 weeks, depending on international logistics and customs clearance
— Remote areas, holidays, or customs inspections may cause additional delays
Once your order ships, we’ll send you a Shipping Confirmation Email with your tracking number and link, so you can follow your package every step of the way.
You can find the estimated shipping time on each product’s detail page.
Shipping times vary by product, but most orders are shipped within 1–2 business days (excluding weekends and holidays). Please note that Canadian statutory holidays or peak seasons may cause slight delays.
Some specialty products—such as professional grade products—may require extra preparation time, and you’ll see a clear note during checkout.
Shipping times vary by product, but most orders are shipped within 1–2 business days (excluding weekends and holidays). Please note that Canadian statutory holidays or peak seasons may cause slight delays.
Some specialty products—such as professional grade products—may require extra preparation time, and you’ll see a clear note during checkout.
As soon as your order is shipped, you’ll receive an email titled “📦 Your Lifepluscanada.com order has shipped”. This email will include your tracking number and a direct link to track your package in real time.
If you have an account with us, you can also log in at lifepluscanada.com and check the “My Orders” section for full tracking details.
If you have an account with us, you can also log in at lifepluscanada.com and check the “My Orders” section for full tracking details.
If your order qualified for free shipping, it will not earn reward points. This is part of our current points policy.
We recommend checking the product page or checkout page for details on whether a particular order is eligible to earn points.
We recommend checking the product page or checkout page for details on whether a particular order is eligible to earn points.
Yes, certain fees may apply when processing a refund:
— Refund amount = the actual amount paid minus shipping fees
— All refunds will be issued to the original payment method
— If you return more than 6 bottles, a 25% restocking fee will be charged
Once we receive your returned items, we will process eligible refunds within 5–7 business days, and notify you by email with the result.
— Refund amount = the actual amount paid minus shipping fees
— All refunds will be issued to the original payment method
— If you return more than 6 bottles, a 25% restocking fee will be charged
Once we receive your returned items, we will process eligible refunds within 5–7 business days, and notify you by email with the result.
If you didn’t receive an order confirmation email, please check the following:
Did you enter the correct email address?
If the email you provided is incorrect, please email us at info@lifepluscanada.com and include your payment proof. We’ll help update your email and resend the order details.
Check your spam or junk folder
Especially if you’re using Hotmail or MSN, these providers sometimes filter our emails into spam.
Did you enter the correct email address?
If the email you provided is incorrect, please email us at info@lifepluscanada.com and include your payment proof. We’ll help update your email and resend the order details.
Check your spam or junk folder
Especially if you’re using Hotmail or MSN, these providers sometimes filter our emails into spam.
We currently accept the following payment methods: Visa credit cards, Mastercard credit cards, Debit cards, WeChat Pay, Alipay, Cash (in-store only).
You can use these payment options when shopping online or in-store. Please note that cash is accepted only at our retail location.
You can use these payment options when shopping online or in-store. Please note that cash is accepted only at our retail location.
If your order is partially or fully refunded:
— Any points earned from that order will be automatically deducted based on the refund amount.
— If you used reward points on that order, the corresponding portion of points will be returned to your account.
This process is handled automatically by our system. If you notice anything unusual, feel free to contact our customer support team for assistance.
— Any points earned from that order will be automatically deducted based on the refund amount.
— If you used reward points on that order, the corresponding portion of points will be returned to your account.
This process is handled automatically by our system. If you notice anything unusual, feel free to contact our customer support team for assistance.
All our orders are shipped via third-party logistics providers (such as Canada Post, UPS, Mili Express, etc.), so we do not have direct control over delivery speed.
If your order hasn’t arrived for an extended period, please:
— Check your tracking information for updates
— Contact us, and we’ll be happy to help you investigate
— Or reach out to the shipping provider for more accurate delivery status
Please note: Delays caused by third-party carriers are not considered valid reasons for a refund. While we’ll do our best to assist, we cannot guarantee compensation or cancellation due to shipping delays.
If your order hasn’t arrived for an extended period, please:
— Check your tracking information for updates
— Contact us, and we’ll be happy to help you investigate
— Or reach out to the shipping provider for more accurate delivery status
Please note: Delays caused by third-party carriers are not considered valid reasons for a refund. While we’ll do our best to assist, we cannot guarantee compensation or cancellation due to shipping delays.
On the checkout page, there is a section to enter your promo code. Please enter the promo code correctly, and the system will automatically apply the discount and update the total amount. Please note:
— Different promo codes have different expiration dates and may only apply to certain products;
— Only one promo code can be used per order.
If the promo code is invalid or the discount is not applied, please double-check your entry or verify that the promo code is still valid.
— Different promo codes have different expiration dates and may only apply to certain products;
— Only one promo code can be used per order.
If the promo code is invalid or the discount is not applied, please double-check your entry or verify that the promo code is still valid.
If you notice that your package or any items inside are damaged upon arrival, please:
— Take clear photos as evidence, including the shipping box, shipping label, product packaging, and damaged parts
— Contact us within 48 hours of receiving your package by email at info@lifepluscanada.com
We’ll assist you based on the information and photos you provide.
Please note: Lifeplus Natural Health is a retailer, and we do not handle manufacturer issues. For those concerns, please contact the product’s manufacturer directly using the details on the packaging.
— Take clear photos as evidence, including the shipping box, shipping label, product packaging, and damaged parts
— Contact us within 48 hours of receiving your package by email at info@lifepluscanada.com
We’ll assist you based on the information and photos you provide.
Please note: Lifeplus Natural Health is a retailer, and we do not handle manufacturer issues. For those concerns, please contact the product’s manufacturer directly using the details on the packaging.
We’re sorry, but we do not currently accept payments over the phone. For your security, all payments must be made either online through our website or in person at our retail store.
Thank you for your understanding and support!
Thank you for your understanding and support!