Fast Shipping Guarantee


lifepluscanada.com is the first online store that offers a Fast Shipping Guarantee. We work hard so you can receive your products sooner! If we don't ship out your order within 3 business days, you will get 5% back for each additional business day past due*.


Shipping & Delivery Time


The following table shows an approximate delivery time from the courier companies.





Greater Vancouver cities:


Vancouver

Richmond

Burnaby

New Westminster

North Vancouver

West Vancouver

Surrey

Langley

Delta

White Rock

Tsawwassen

Coquitlam

Port Coquitlam

Port Moody

Maple Ridge


Please note this list is not exhaustive and is subject to change without notice.


Local Delivery


Lifeplus works with a third-party courier service company for all local orders. Please make sure you have entered an accurate and complete address while checking out, as well as the recipient's name, phone number, and buzz number (if applicable).


If the delivery address is either an apartment or condo, the staff will call for access. Please kindly keep the line open. We have a maximum of 2 delivery attempts before it switches to pick-up. You could pick up the order during the regular business hours in-store.


A service fee of $8.99 will be charged for the order cancellation after an unsuccessful delivery.


International Shipping


The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country/region. Additional charges for customs clearance must be fulfilled by the recipient.


Return


If you are not 100% satisfied with your purchase, you could request for a return within 7 days after products received. Please email us to initiate your return. Where a return is possible, a prepaid shipping label will be provided to you, to facilitate the return of the item(s) to lifepluscanada.com. 


For all returns:


Items must not be opened, damaged, or used.

Items must be shipped with the original packaging.

Opened or used products, orders shipped outside of Canada, or any items marked as non-refundable/final sale are not within our return guidelines.


We cannot accept any returns from products in the following categories:


PPE Face Masks and Sanitizing Products

Over-The-Counter Medications

Food and Snacks

Baby Food

Infant Formula

Temperature Sensitive Products (Probiotic, Enzymes, Honey, Fish Oil, etc)

On-sale and Clearance Items

25% restocking fee is subjected to quantity over 10 bottles

Please note this list is not exhaustive and we reserve the right to add additional items to this list at any time.


*Find more details about shipping, tracking, and return policies from Frequently Asked Questions.